Terms and Conditions for Shipping and Delivery

We ensure that all products are readily available in stock for your convenience. Our standard shipping time is just one day, and you can choose between pickup and standard delivery options.

Delivery Options:

  1. Pickup: You can opt to pick up your order from our location at no additional cost.
  2. Standard Delivery:
    – A delivery charge of $5 applies on all orders below $60
    – We offer free delivery on orders above $60.
  3. Via Singpost:
    – At Atvika, we ship via SingPost to minimize delivery costs. Please note that some jewellery items require careful handling. If you choose postal shipping, we cannot guarantee replacements for any damaged items during transit. For optimal protection, we recommend using Standard shipping for all jewellery orders.

Urgent Deliveries:

If you require your products urgently, you can WhatsApp us for same-day delivery assistance. Please note that additional charges will be applied to this service.

Delivery Time:

The delivery time for your order starts from the date of order confirmation. We will keep you informed of your order status and delivery details via WhatsApp.

If you need further assistance you can contact our customer care support at [email protected] or Whats App our customer care team on +65 9470 5890. We will respond to your queries within 24hrs. 

We will be unable to re-direct orders once items have been dispatched.

All orders require a signature upon receipt.

Delivery Disclaimer – SingPost:

Please note that all orders selected for SingPost delivery are typically delivered within 2 to 4 business days. However, delivery timelines may vary during public holidays, and we kindly ask for your understanding in such cases.

Additionally, SingPost does not collect packages on weekends. Orders placed on Saturdays or Sundays will only be picked up the following Monday, which may lead to slight delays in delivery.

We regret to inform you that refunds or cancellations will not be issued due to delivery delays under this shipping method.

For faster delivery, we recommend the following alternatives:

  • Self-Collection from Outram Park MRT or HarbourFront MRT
  • Standard Delivery (available at an additional charge)
  • Same-Day Delivery (available at an additional charge)

We appreciate your understanding and support. Please choose your preferred delivery option based on the urgency of your order.