Refund and Return Policy
All sales are final once confirmed. Please note that we do not offer refunds unless we are unable to fulfill your order. In such cases, you will have the option of store credit or a refund.
No cancellations will be accepted once the order is processed.
If you receive a product with a manufacturing defect or the wrong item, please contact us within 24 hours of receiving the product. You can reach us via email at [email protected] or WhatsApp at +65 9470 5890. Your message should include detailed information and images of the defect or incorrect product, as well as unboxing video clips of the damaged items before raising a request for return or exchange through WhatsApp or email.
Your purchase is eligible for an exchange or credit note if it meets the following conditions:
- An incorrect product has been delivered, meaning the product does not match the item in the order confirmation email.
- The product received has a genuine quality or manufacturing defect.
In such cases, all items must be returned to Atvika in their original packaging within 2 days. The collection point will be determined by Atvika.
Some pieces may have minor bead imperfections due to transportation, packing, or manufacturing. These slight variances do not affect the overall appearance and are reflected in the reduced price. Please note that these sale items are final sale, and we do not offer refunds or returns for them.
All customized orders and accessories are non-returnable. Sale products are also ineligible for exchange or refund.
If you need further assistance you can contact our customer care support at [email protected] or WhatsApp our customer care team on +65 9470 5890. We will respond to your queries within 24hrs.
